Responsible gambling
Responsible Gaming at Crown Perth
At Crown Perth, we prioritize responsible gaming and provide a safe environment for all our patrons. We understand that gaming can be enjoyable, but it's essential to gamble responsibly.
Identifying Signs of Problem Gambling
If you or someone you know is experiencing any of the following signs, please seek help:
- Spending more money than intended on gaming
- Feeling anxious or guilty about gaming habits
- Needing to play more frequently or with higher stakes to feel satisfied
- Experiencing problems in personal relationships due to gaming habits
Our Responsible Gaming Measures
Crown Perth is committed to responsible gaming and has implemented the following measures:
- Mandatory Carded Play: All Electronic Gaming Machine (EGM) play is tracked via Crown Rewards card, reducing anonymity and enabling us to monitor player behavior.
- Weekly Loss Limits: To prevent excessive losses, we set weekly loss limits for EGM players. This can be adjusted or suspended at any time.
- Maximum Bet Cap: The maximum bet cap on EGMs is $10, ensuring that patrons don't lose more than they can afford.
- GameScanner AI: Our advanced technology detects potentially problematic gaming behavior and alerts our staff to intervene early.
- Carded Play Mandatory from December 1st, 2025: All EGM play will be tracked via Crown Rewards card.
Self-Exclusion
If you feel that your gaming habits are becoming a problem, we encourage you to self-exclude. This can be done online, in-person, or by contacting our Crown PlaySafe team.
- Online Self-Exclusion: Simply visit our website and follow the prompts to set up a self-exclusion period.
- In-Person Self-Exclusion: Visit one of our Crown Rewards desks and speak with our staff to arrange for self-exclusion.
- Crown PlaySafe Team: Our dedicated team is available 24/7 to support you in setting up a self-exclusion period.
Additional Support
If you're struggling with problem gambling or need additional support, we recommend the following resources:
- Gambling Help WA: Western Australia's government-funded service for people affected by problem gambling.
- National Gambling Helpline: A confidential and anonymous support line available 24/7.
- Problem Gambling Foundation Australia: A non-profit organization providing free support services.
Our Commitment to Responsible Gaming
At Crown Perth, we're committed to creating a safe gaming environment. We prioritize responsible gaming practices and work closely with regulatory bodies to ensure our operations meet the highest standards of player protection and harm minimization.
By promoting responsible gaming, we aim to provide a positive experience for all our patrons while minimizing the risk of problem gambling. If you have any questions or concerns about our responsible gaming measures, please don't hesitate to contact us.
